One inbox. Every channel.
Your customers reach out on email, WhatsApp, live chat, phone, and SMS. Stop juggling tabs — Helpdesk puts every conversation in one inbox with AI, bots, and workflows built in.
Part of the Relentify suite. Use standalone or connect with CRM, Accounting, E-Sign and more.
Unified Inbox
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Trusted by 500+ businesses across 10 industries
How It Works
Three steps. That's it.
Connect your channels
Email, WhatsApp, live chat, voice, SMS — plug them in once.
One inbox for everything
All conversations in one place, assigned to the right agent automatically.
Automate the repetitive stuff
AI replies, bot flows, SLA alerts, and workflow rules handle the rest.
Plans that scale.
14-day free trial on every plan. Per seat, no surprises, no per-resolution AI fees.
Starter
Core support tools for small teams
billed annually
- Email, chat & social messaging
- Ticketing system
- 1 help center
- Basic AI agents
- Bots
- Workflows
- CSAT surveys
- Prebuilt analytics
Standard
Growing teams with SLA needs
billed annually
✓ Everything in Starter, plus:
- Self-service customer portal
- SLA management
- Multilingual support
- Multiple ticket forms
- Light agents
Professional
Advanced routing and analytics
billed annually
✓ Everything in Standard, plus:
- Skills-based routing
- Custom analytics & reports
- Up to 6 help centers
- Community forums
Enterprise
Full platform with custom roles and sandbox
billed annually
✓ Everything in Professional, plus:
- Custom agent roles
- Sandbox environment
- Up to 330 help centers
- Dynamic workspaces
- Voice & VoIP (Twilio)
- AI quality scoring
Capabilities
Everything you need, one platform.
Unified Inbox
Every channel in one view. Email, chat, WhatsApp, SMS, voice — no switching tabs.
AI Auto-Reply
AI answers from your knowledge base. Escalates to a human when needed.
No-Code Bots
Visual flow builder. Build conversational bots without writing code.
Workflow Automation
If/then rules that route, tag, and prioritise automatically.
SLA Management
Set response and resolution targets. Get breach alerts in real time.
Knowledge Base
Self-service articles with full-text search and in-widget delivery.
Voice (VoIP)
Inbound + outbound calls in the browser. IVR, voicemail, and call recording.
Custom Reports
Cross-channel analytics. Agent leaderboards. Bot performance dashboards.
QA Scoring
Rate conversations on a rubric. AI auto-scoring on the Enterprise plan.
Customer Portal
Customers submit and track tickets. Magic-link login, no passwords.
CSAT Surveys
Customer satisfaction after every conversation. Public leaderboards.
Audit Log
Full hash-chained trail of who did what, when. Compliance-ready.
Comparison
vs Zendesk.
Our Starter plan vs their Suite Team. Same features, lower price.
| Feature | Relentify | Zendesk |
|---|---|---|
| Email, chat & social messaging | ||
| Ticketing system | ||
| Help center | ||
| AI agents | ||
| Bots | ||
| Workflows | ||
| Prebuilt analytics | ||
| CSAT surveys | ||
| Price | £40/seat/mo | $55/agent/mo |
Switch from Zendesk in a day.
We'll help you migrate. Free onboarding on every plan. No credit card required for the trial.
Start Free Trial14 days free • Migration help included
Use it your way.
Helpdesk works beautifully on its own. But it's even better connected to Relentify CRM — contacts sync automatically, activity feeds in one place, reporting across your whole business. No Zapier. No middleware. Just works.