One inbox. Every channel.
Your customers reach out on email, WhatsApp, live chat, phone, and SMS. Stop juggling tabs — Helpdesk puts every conversation in one inbox with AI, bots, and workflows built in.
Part of the Relentify suite. Use standalone or connect with CRM, Accounting, E-Sign and more.
Unified Inbox
12 Open · 4 Channels
Order #4821 status?
Refund request for...
Voicemail 0:34
Can you reschedule?
Invoice query...
How It Works
Three steps. That's it.
Connect your channels
Email, WhatsApp, live chat, voice, SMS — plug them in once.
One inbox for everything
All conversations in one place, assigned to the right agent automatically.
Automate the repetitive stuff
AI replies, bot flows, SLA alerts, and workflow rules handle the rest.
Plans that scale.
14-day free trial on every plan. Per seat, no surprises, no per-resolution AI fees.
Starter
- Email + ticketing
- Facebook & X
- Canned responses
- Ticket routing
- Automations & triggers
- Analytics dashboards
Essentials
- Everything in Starter
- Live chat widget
- Knowledge base
- 3 bots
- 500 AI resolutions
Growth
- Everything in Essentials
- Voice (VoIP)
- SLA management
- 10 bots
- 2000 AI resolutions
Professional
- Everything in Growth
- SMS
- Workflows
- Custom reports
- Unlimited bots
- Copilot
Enterprise
- Everything in Pro
- SSO
- Custom roles
- Audit log
- AI QA scoring
- Sandbox
Capabilities
Everything you need, one platform.
Unified Inbox
Every channel in one view. Email, chat, WhatsApp, SMS, voice — no switching tabs.
AI Auto-Reply
AI answers from your knowledge base. Escalates to a human when needed.
No-Code Bots
Visual flow builder. Build conversational bots without writing code.
Workflow Automation
If/then rules that route, tag, and prioritise automatically.
SLA Management
Set response and resolution targets. Get breach alerts in real time.
Knowledge Base
Self-service articles with full-text search and in-widget delivery.
Voice (VoIP)
Inbound + outbound calls in the browser. IVR, voicemail, and call recording.
Custom Reports
Cross-channel analytics. Agent leaderboards. Bot performance dashboards.
QA Scoring
Rate conversations on a rubric. AI auto-scoring on the Enterprise plan.
Customer Portal
Customers submit and track tickets. Magic-link login, no passwords.
CSAT Surveys
Customer satisfaction after every conversation. Public leaderboards.
Audit Log
Full hash-chained trail of who did what, when. Compliance-ready.
Comparison
vs the big two.
Comparing our Growth plan to their equivalent tiers. Same capabilities, built for growing teams.
| Feature | Relentify | Intercom | Zendesk |
|---|---|---|---|
| Live chat | |||
| Add-on | |||
| Voice (VoIP) | |||
| SMS | Professional+ | Add-on | |
| AI auto-reply | Included | $0.99/resolution | Add-on ($50+) |
| No-code bots | |||
| SLA management | |||
| Workflow automation | Professional+ | ||
| Custom reports | Professional+ | Expert only | |
| Customer portal | |||
| QA scoring | Enterprise | ||
| Price | £49/seat | ~£68/seat | ~£71/seat |
Switch from Zendesk in a day.
We'll help you migrate. Free onboarding on every plan. No credit card required for the trial.
Start Free Trial14 days free • Migration help included
Use it your way.
Helpdesk works beautifully on its own. But it's even better connected to Relentify CRM — contacts sync automatically, activity feeds in one place, reporting across your whole business. No Zapier. No middleware. Just works.