Helpdesk for Letting Agents
Your tenants are messaging across three channels. Your replies are scattered across email, WhatsApp, and someone's notes on a Post-it. You've already answered the same question twice.
Why Helpdesk Matters for Letting Agents
A helpdesk for letting agents means every message lands in one inbox, no matter where it came from. Tenants message where they're comfortable—WhatsApp, email, a contact form—and you see it all in one place. You assign work, see what's been answered, and never repeat yourself. It also means you have a record: maintenance requests, disputes, complaints, requests for references. That's not just efficiency. That's compliance.
What's Included
Multi-channel inbox — WhatsApp, email, SMS, web form all in one view. No app-switching.
Automatic assignment and routing — Set rules so maintenance goes to one person, tenant queries to another. Escalate urgent stuff fast.
Internal notes and ticket status — Tenants see their request is "in progress" or "resolved." Your team sees the full history so whoever responds next has context.
Canned replies — Write the answer to "Can I paint the walls?" once. Reuse it a hundred times. Saves your team hours a week.
Compliance-ready chat history — Everything's logged. If a tenant disputes a date or a claim, you have the thread.
Pricing and How It Works
Helpdesk pricing is transparent and well below per-user SaaS competitors. See current pricing on the pricing page for tiers and plans. All include unlimited tenants. Compare that to industry standard per-user solutions—with a team, you'll come out significantly ahead.
Setup takes minutes. Connect your email and WhatsApp. Set routing rules. Start today. Tenants see a difference by tomorrow.
Frequently Asked Questions
Q: Can my tenants reply via WhatsApp?
A: Yes. They message your WhatsApp number. You see it in Helpdesk alongside their email and web messages. You reply from Helpdesk and it goes back to their channel. They never know you're using a system—they just get faster replies.
Q: What if I need to add a user mid-month?
A: Log in, add them, pay the pro-rata difference. No contracts. If you cancel after 14 days, you pay nothing.
Q: Can I create responses for different tenant scenarios?
A: Yes. Build canned replies for AST questions, repair requests, reference queries, anything repeatable. You can also automate tagging (e.g., "If the message contains 'repair', tag it 'maintenance'").
Q: Will my tenants see I'm using software behind this?
A: No. From their side, they're messaging you the way they always did. Your team is organized. Nothing falls through the cracks.
Q: What happens to my chat history if I leave?
A: It stays in Relentify until you delete it. Fully yours. Export anytime. No vendor lock-in.
No more scattered replies. No more repeating yourself. One inbox, one team, one source of truth for every tenant interaction. Start a 14-day free trial at relentify.com—no credit card, no commitment.