Helpdesk for Solicitors
If you're a solicitor, you know that email is your receptionist—and it's drowning. Intake enquiries, case-status calls, missed voicemails, angry clients who can't reach anyone after 5 p.m.—they all stack up. This is where a helpdesk for solicitors stops the chaos.
Why Helpdesk Matters for Solicitors
A solo or small-firm solicitor doesn't have a receptionist queue. You get intake enquiries via email, web form, voicemail, and sometimes a text. The client who waits three hours for a callback hires someone else. Response time is reputation—and reputation is money. A proper helpdesk captures all those channels in one organized queue, routes each enquiry to the right person, and tracks how long cases sit unanswered. Solicitors in practice know the score: client retention lives or dies on how fast you answer the first enquiry. That's where this gets expensive—or solves for it.
What's Included
Multi-channel consolidation — Email, web forms, phone callbacks, and messages route into one queue. Nobody claims "I didn't see it."
Ticket assignment — Drop an enquiry on whoever handles that type of work. No duplication. No "I thought you were handling this."
Saved responses — Template replies for the intake questions you answer a dozen times a day. Cuts first-response time from 90 minutes to five.
Team visibility — One dashboard shows who's handling what, how long cases sit in queue, and which enquiries are overdue. No more checking five inboxes at once.
No per-seat cost — Starts at see pricingnth flat. A two-person practice pays the same as a five-person practice. Add a paralegal, add a trainee—same price.
Pricing & Process
Starter tier includes the full helpdesk: multi-channel inbox, queues, assignment, saved responses, and team view.
Pro tier adds priority phone support and advanced reporting for high-volume teams or those needing deeper analytics.
Both include a 14-day free trial—no card required. See the pricing page for current rates—well below the category leader.
Frequently Asked Questions
Q: Will this integrate with our case-management system?
A: Not natively—but Relentify Helpdesk works with Zapier, so you can pipe case data in, pull updates out, or trigger notifications when a ticket arrives. If you're not a Zapier user, we'll walk you through setup during the trial. Most firms find they don't need it; the helpdesk does the job on its own.
Q: What about urgent calls?
A: Phone voicemails land in the same queue as emails and web forms. You see them in order, assign them to the right person, and everyone knows not to drop a callback when an intake email arrived five minutes earlier. Solicitors get this: the loud phone call and the quiet email both need answers, and both need tracking.
Q: Is this GDPR-compliant?
A: Yes. Client information, case details, and correspondence are encrypted in transit and at rest. All data lives on UK-based secure servers. If you're holding client money or sensitive details, you need that assurance.
Q: Do we need training?
A: No. If you can use email, you can use this. The 14-day trial is designed for you to turn it on and run cases through it. Most practices are live by day three. We offer weekly onboarding calls if you want a walkthrough, but they're optional.
Q: What's the difference between Starter and Pro?
A: Starter (see pricingnth) is the complete helpdesk. Pro (see pricingnth) adds priority phone support from our team (instead of email-only) and more granular reporting. Most practices start Starter. Upgrade only if you hit a volume spike.
Your practice deserves a receptionist who never misses a call.
A helpdesk built for solicitors cuts the gap between "client calls" and "we answer" from hours to minutes. Start a 14-day free trial at relentify.com—no card, no obligation. By day three, you'll know if it's saving you money and sanity.