The Relentify Blog
Thoughts on business, finance, property, and the technology that powers them.
Switching accounting software sounds daunting, but migrating from Xero to Relentify is straightforward with the right approach. Here is a step-by-step guide covering data, timing, and common pitfalls.
How to know when it is time to stop doing everything yourself and bring someone on board, plus what to consider before making your first hire.
Manual ticket assignment wastes time and leads to misrouted issues. Learn how automated routing matches every ticket to the best-equipped agent instantly.
Real-time visitor monitoring shows you who is browsing your website, what pages they are viewing, and when they might need help. Here is how to use it effectively.
Everything UK employers need to know about workplace pensions and auto-enrolment duties, from choosing a scheme to managing contributions and staying compliant with The Pensions Regulator.
Timesheet data is the foundation of accurate client billing. Learn how to turn tracked hours into invoices that are transparent, defensible, and profitable.
A comprehensive checklist of everything your property inventory should cover, organised room by room, so nothing gets missed.
Managing a growing property portfolio requires more than spreadsheets. This guide explains what portfolio management software should do and how to evaluate your options.
Bank reconciliation catches errors, prevents fraud, and keeps your books accurate. Here's how to do it properly, whether manually or with software.
KashFlow was once a leading UK cloud accounting platform. As development has slowed and features have stagnated, businesses are looking for modern alternatives. Here is how Relentify compares.
Practical time management strategies for sole traders and solo founders who juggle every role in their business.
Tags, custom fields, and views turn a chaotic ticket queue into an organised system. Here is how to structure them for maximum clarity and efficiency.
Automatic chat routing sends each conversation to the team best equipped to handle it. Here is how to set it up so visitors get faster, more accurate answers.
A practical guide to calculating holiday entitlement for part-time employees, shift workers, and those with irregular hours, including pro-rata calculations and accrual methods.
A well-designed approval workflow catches errors before they reach payroll. Learn how to structure timesheet approvals for accuracy and efficiency.
Paper inventory forms are slow, error-prone, and hard to manage. Digital inventory software solves all of these problems while producing better reports.
Missed tenancy renewal deadlines lead to void periods, lost revenue, and frustrated landlords. A systematic approach to tracking renewals protects your agency and your landlords.
The choice between cash basis and accrual accounting affects your tax bill, your reports, and how you understand your business finances.
FreeAgent is a popular choice for UK freelancers and micro-businesses. But does its feature set justify the price when compared to Relentify? Here is a detailed comparison.
A no-nonsense guide to the software every new business actually needs in year one, what you can skip, and how to avoid subscription overload.
Macros and canned responses let agents handle repetitive questions in seconds. Learn how to build a library that saves time without sacrificing quality.
Canned responses let your team reply in seconds without sacrificing personality. Here is how to create, organise, and use them effectively.
Understanding Statutory Paternity Pay and Shared Parental Leave as a UK employer, including eligibility, payment calculations, and how to manage the administrative requirements.
Managing timesheets across multiple locations creates unique challenges. Here is how to keep time tracking consistent, accurate, and manageable.