The Relentify Blog
Thoughts on business, finance, property, and the technology that powers them.
A practical guide to handling employee grievances in line with the ACAS Code of Practice, covering the process, your obligations, and how to handle complaints fairly and consistently.
Zero-hours contracts offer flexibility but create timesheet complexity. Learn how to track hours, calculate entitlements, and stay compliant.
Barcode and QR code technology is already used in asset management across many industries. Here is how it could transform property inventory tracking.
No two agencies work exactly the same way. Custom fields let you adapt your CRM to capture the specific data that matters to your business, without changing how the system works.
Manual bill processing is slow, error-prone, and expensive. Here's how to automate your accounts payable to save time and reduce mistakes.
Zoho Desk is affordable and part of a massive ecosystem. But does it give you everything you need? A feature and pricing comparison with Relentify Helpdesk.
Audit logs track every action in your helpdesk for compliance, security, and accountability. Learn what to log, how long to retain it, and how to use it.
Accountancy firms handle sensitive, time-sensitive client queries. Live chat provides a fast, documented communication channel that fits how modern clients want to interact.
A practical guide to meeting your workplace health and safety obligations as a small business, covering risk assessments, policies, training, and record keeping without overcomplicating things.
When staff transfer between employers under TUPE or similar regulations, timesheet records play a critical role. Here is what you need to know.
Managing multiple inventory bookings across different clients and properties requires organisation and planning. This guide covers scheduling, routing, and workflow management.
Right to rent checks are a legal obligation for letting agents. Proper record-keeping protects your agency and demonstrates compliance if questioned.
A trial balance is a fundamental check on your bookkeeping accuracy. Here's what it is, how to read one, and what to do when it does not balance.
Help Scout is loved for its simplicity. But does simplicity justify the price? Here is how Relentify Helpdesk compares — same ease of use, more features, lower cost.
Approval workflows ensure the right people sign off on refunds, returns, and policy exceptions without slowing down the customer experience.
Property seekers browse listings at all hours. Live chat captures their interest in the moment, turning passive browsing into booked viewings and qualified leads.
A practical guide to tracking employee absence and sickness, including what records to keep, how to spot patterns, when to intervene, and how to balance welfare with business needs.
Historical timesheet data is the most reliable input for staffing forecasts. Learn how to turn past hours into future headcount decisions.
Pet-friendly lettings are increasingly common, but they create specific inventory challenges. This guide covers how to document pet-related conditions and protect all parties.
Keys go missing, access codes get shared, and contractors need entry at short notice. A structured approach to key and access management prevents security issues and saves time.
When clients do not pay, you need to account for the loss properly. Here's how to handle bad debts, write-offs, and provisions correctly.
Freshdesk is a popular helpdesk with a generous free plan, but paid tiers add up quickly. Here is how Relentify Helpdesk compares on features, pricing, and overall value.
Not everyone who needs helpdesk access needs full agent capabilities. Light agents let non-support staff view tickets and add notes without handling the queue.
CSAT ratings collected after chat conversations provide direct feedback on service quality. Here is how to collect, interpret, and act on them.