The Relentify Blog
Thoughts on business, finance, property, and the technology that powers them.
A practical guide to tracking employee absence and sickness, including what records to keep, how to spot patterns, when to intervene, and how to balance welfare with business needs.
Historical timesheet data is the most reliable input for staffing forecasts. Learn how to turn past hours into future headcount decisions.
Pet-friendly lettings are increasingly common, but they create specific inventory challenges. This guide covers how to document pet-related conditions and protect all parties.
Keys go missing, access codes get shared, and contractors need entry at short notice. A structured approach to key and access management prevents security issues and saves time.
When clients do not pay, you need to account for the loss properly. Here's how to handle bad debts, write-offs, and provisions correctly.
Freshdesk is a popular helpdesk with a generous free plan, but paid tiers add up quickly. Here is how Relentify Helpdesk compares on features, pricing, and overall value.
Not everyone who needs helpdesk access needs full agent capabilities. Light agents let non-support staff view tickets and add notes without handling the queue.
CSAT ratings collected after chat conversations provide direct feedback on service quality. Here is how to collect, interpret, and act on them.
A practical guide to TUPE (Transfer of Undertakings) for UK employers, covering when TUPE applies, your obligations as incoming and outgoing employer, and how to handle the transfer process.
Freelancers juggling multiple clients need accurate time records for billing, tax, and workload management. Here is how to track hours effectively.
Pricing inventory services correctly is essential for profitability. This guide covers pricing structures, factors that affect rates, and how to avoid undercharging.
Commercial property involves longer sales cycles, complex deal structures, and multi-stakeholder relationships. A CRM designed for these realities is essential for staying on top of the pipeline.
Making Tax Digital for VAT is now mandatory. Here's everything you need to know about compatible software, digital links, and filing your returns.
Intercom pioneered conversational support, but its pricing has become a barrier for many teams. Here is how Relentify Helpdesk compares on features, pricing, and value.
Escalation is necessary but often frustrating for customers. Learn how to build an escalation process that resolves issues faster without making customers repeat themselves.
Self-service portals let customers find answers, manage accounts, and resolve issues without contacting support. Here is how to build one that customers actually use.
A clear guide to calculating statutory and enhanced redundancy pay, including eligibility, the calculation formula, tax treatment, and common mistakes employers make.
Missing timesheets delay payroll and create admin headaches. Automatic reminders solve the problem without the awkward follow-up conversations.
Property inventory reports serve as valuable evidence for insurance claims. Understanding how to use them can help landlords recover losses from damage, theft, and other incidents.
Understanding the revenue each landlord generates helps you prioritise service, identify growth opportunities, and make informed decisions about your fee structure.
Managing multiple clients without dropping balls requires the right systems, tools, and habits. Here's how to scale your practice without burning out.
Zendesk is the industry giant, but its pricing has crept up while features get locked behind higher tiers. Here is how Relentify Helpdesk compares — more included, less cost.
Real-time dashboards give support managers instant visibility into queue health, agent activity, and emerging issues. Here is how to build one that drives action.
Live chat helps online shoppers at every stage of the buying journey. Here is how to use it to reduce cart abandonment, answer product questions, and increase sales.