The Relentify Blog
Thoughts on business, finance, property, and the technology that powers them.
A practical guide to TUPE (Transfer of Undertakings) for UK employers, covering when TUPE applies, your obligations as incoming and outgoing employer, and how to handle the transfer process.
Freelancers juggling multiple clients need accurate time records for billing, tax, and workload management. Here is how to track hours effectively.
Pricing inventory services correctly is essential for profitability. This guide covers pricing structures, factors that affect rates, and how to avoid undercharging.
Commercial property involves longer sales cycles, complex deal structures, and multi-stakeholder relationships. A CRM designed for these realities is essential for staying on top of the pipeline.
Making Tax Digital for VAT is now mandatory. Here's everything you need to know about compatible software, digital links, and filing your returns.
Intercom pioneered conversational support, but its pricing has become a barrier for many teams. Here is how Relentify Helpdesk compares on features, pricing, and value.
Escalation is necessary but often frustrating for customers. Learn how to build an escalation process that resolves issues faster without making customers repeat themselves.
Self-service portals let customers find answers, manage accounts, and resolve issues without contacting support. Here is how to build one that customers actually use.
A clear guide to calculating statutory and enhanced redundancy pay, including eligibility, the calculation formula, tax treatment, and common mistakes employers make.
Missing timesheets delay payroll and create admin headaches. Automatic reminders solve the problem without the awkward follow-up conversations.
Property inventory reports serve as valuable evidence for insurance claims. Understanding how to use them can help landlords recover losses from damage, theft, and other incidents.
Understanding the revenue each landlord generates helps you prioritise service, identify growth opportunities, and make informed decisions about your fee structure.
Managing multiple clients without dropping balls requires the right systems, tools, and habits. Here's how to scale your practice without burning out.
Zendesk is the industry giant, but its pricing has crept up while features get locked behind higher tiers. Here is how Relentify Helpdesk compares — more included, less cost.
Real-time dashboards give support managers instant visibility into queue health, agent activity, and emerging issues. Here is how to build one that drives action.
Live chat helps online shoppers at every stage of the buying journey. Here is how to use it to reduce cart abandonment, answer product questions, and increase sales.
How to handle flexible working requests as a small business, including what the law requires, how to assess requests fairly, and practical considerations for different types of flexibility.
Accountancy practices need to track time for billing, profitability, and compliance. Here is how to choose and implement timesheet software that fits.
The time of year affects what you should look for in a property inventory. This guide covers seasonal factors that change between summer and winter inspections.
PropTech is reshaping how properties are marketed, managed, and transacted. Understanding the trajectory helps agencies prepare for what comes next.
The Construction Industry Scheme affects how contractors pay subcontractors. Here's what both sides need to know about registration, deductions, and returns.
A head-to-head comparison of Relentify Inspect and Kaptur for property inventory reporting — features, pricing, and which suits your workflow.
Default reports only tell part of the story. Learn how to build custom reports and dashboards that answer the specific questions your business needs.
Serving customers in their language builds trust and improves satisfaction. Here is how to set up multi-language live chat without hiring a team of translators.