The Relentify Blog
Thoughts on business, finance, property, and the technology that powers them.
Understanding the revenue each landlord generates helps you prioritise service, identify growth opportunities, and make informed decisions about your fee structure.
Managing multiple clients without dropping balls requires the right systems, tools, and habits. Here's how to scale your practice without burning out.
Zendesk is the industry giant, but its pricing has crept up while features get locked behind higher tiers. Here is how Relentify Helpdesk compares — more included, less cost.
Real-time dashboards give support managers instant visibility into queue health, agent activity, and emerging issues. Here is how to build one that drives action.
Live chat helps online shoppers at every stage of the buying journey. Here is how to use it to reduce cart abandonment, answer product questions, and increase sales.
How to handle flexible working requests as a small business, including what the law requires, how to assess requests fairly, and practical considerations for different types of flexibility.
Accountancy practices need to track time for billing, profitability, and compliance. Here is how to choose and implement timesheet software that fits.
The time of year affects what you should look for in a property inventory. This guide covers seasonal factors that change between summer and winter inspections.
PropTech is reshaping how properties are marketed, managed, and transacted. Understanding the trajectory helps agencies prepare for what comes next.
The Construction Industry Scheme affects how contractors pay subcontractors. Here's what both sides need to know about registration, deductions, and returns.
A head-to-head comparison of Relentify Inspect and Kaptur for property inventory reporting — features, pricing, and which suits your workflow.
Default reports only tell part of the story. Learn how to build custom reports and dashboards that answer the specific questions your business needs.
Serving customers in their language builds trust and improves satisfaction. Here is how to set up multi-language live chat without hiring a team of translators.
A practical guide to running performance reviews that drive real improvement, covering preparation, structure, feedback techniques, goal setting, and avoiding the common pitfalls.
Security companies need to prove guards were where they should be, when they should be. Here is how to track hours and patrols with confidence.
Properties shared by multiple tenants need a structured inventory approach that clearly separates individual and communal responsibilities.
Block management involves multiple stakeholders, shared costs, and complex compliance requirements. A CRM adapted for block management brings order to the complexity.
The way you write and send your invoices directly affects how quickly you get paid. Here's how to create invoices that get to the front of the payment queue.
How does Relentify Inspect compare to Happy Inspector for property inspections? We look at features, pricing, and workflow differences.
Quality assurance ensures your support team delivers consistent, accurate, and empathetic service. Here is how to build a QA programme from scratch.
Abusive visitors are rare but disruptive. Here is how to moderate chat conversations, protect your agents, and maintain a safe environment for everyone.
How to manage the redundancy process properly as a small business, from identifying genuine redundancy situations to consultation, selection, and calculating entitlements.
Timesheet disputes are inevitable. Here is a practical framework for resolving them fairly, quickly, and without damaging the working relationship.
Key handover documentation is often overlooked in property management. A proper key log protects landlords, agents, and tenants from disputes and security concerns.