The Relentify Blog
Thoughts on business, finance, property, and the technology that powers them.
A practical guide to running performance reviews that drive real improvement, covering preparation, structure, feedback techniques, goal setting, and avoiding the common pitfalls.
Security companies need to prove guards were where they should be, when they should be. Here is how to track hours and patrols with confidence.
Properties shared by multiple tenants need a structured inventory approach that clearly separates individual and communal responsibilities.
Block management involves multiple stakeholders, shared costs, and complex compliance requirements. A CRM adapted for block management brings order to the complexity.
The way you write and send your invoices directly affects how quickly you get paid. Here's how to create invoices that get to the front of the payment queue.
How does Relentify Inspect compare to Happy Inspector for property inspections? We look at features, pricing, and workflow differences.
Quality assurance ensures your support team delivers consistent, accurate, and empathetic service. Here is how to build a QA programme from scratch.
Abusive visitors are rare but disruptive. Here is how to moderate chat conversations, protect your agents, and maintain a safe environment for everyone.
How to manage the redundancy process properly as a small business, from identifying genuine redundancy situations to consultation, selection, and calculating entitlements.
Timesheet disputes are inevitable. Here is a practical framework for resolving them fairly, quickly, and without damaging the working relationship.
Key handover documentation is often overlooked in property management. A proper key log protects landlords, agents, and tenants from disputes and security concerns.
Estate agents deal with hundreds of documents — tenancy agreements, certificates, identity documents, correspondence. A structured approach to document management saves time and reduces risk.
An aged debtors report shows who owes you money and how long it has been outstanding. Here's how to read one and use it to improve collections.
A detailed comparison of Relentify Inspect and Imfuna for property inspections — covering features, pricing, report quality, and ease of use.
AI copilot tools suggest responses, adjust tone, and draft replies in real time — helping agents work faster without sacrificing quality.
Webhooks let your live chat platform communicate with CRMs, helpdesks, and other tools automatically. Here is how they work and how to set them up.
A practical guide to handling disciplinary procedures in your business, covering investigations, hearings, outcomes, appeals, and how to avoid the most common procedural mistakes.
Time tracking and timesheet software sound similar but serve different purposes. Understand which one your business needs — or whether you need both.
Cloud-based inventory software offers accessibility, collaboration, and reliability that desktop applications cannot match. Here is why the shift matters.
Your CRM contains a goldmine of local market data. Learn how to extract insights about rent trends, demand patterns, and market shifts from the data you already have.
Every legitimate expense you miss is tax you overpay. Here's a comprehensive list of allowable business expenses and how to claim them.
Comparing Relentify Inspect and Reports2Go feature by feature — from report creation to pricing — to help inventory clerks and letting agents choose the right tool.
Missed calls and forgotten voicemails lose customers. Voicemail-to-ticket automatically converts every message into a tracked support ticket.
Chat tags turn unstructured conversations into organised data. Here is how to build a tagging system that powers reporting, routing, and continuous improvement.