The Relentify Blog
Thoughts on business, finance, property, and the technology that powers them.
A customer portal lets clients submit tickets, check status, and find answers without contacting your team. Here is how to set one up effectively.
A well-structured knowledge base deflects support volume and helps customers find answers on their own. Here is how to build one that actually gets used.
How to write job descriptions that attract qualified candidates, including structure, language, salary transparency, and the common mistakes that drive good applicants away.
Understanding the true labour cost of each project is essential for pricing, profitability, and planning. Here is how to use timesheet data to calculate it.
Without a property inventory, landlords face an uphill battle in deposit disputes. These real-world scenarios show what happens when the evidence is not there.
Viewings are where tenancies are won or lost. A structured approach to scheduling, conducting, and following up on viewings maximises your conversion rate.
Claiming mileage expenses correctly saves tax and avoids HMRC enquiries. Here's everything you need to know about rates, rules, and keeping proper records.
Arthur Online focuses on property management for landlords and agents. Here is how it compares to Relentify CRM, which combines property management with a full CRM and business platform.
A practical approach to tracking, auditing, and controlling your software subscriptions so you stop paying for tools you no longer use.
Not every conversation in a ticket should be visible to the customer. Learn how to use side conversations and internal notes to collaborate without confusion.
Transferring a chat to another agent is sometimes necessary, but it can be done well or badly. Here is how to make handoffs feel seamless rather than frustrating.
A practical guide to managing payroll when your business uses more than one pay frequency, covering setup, tax calculations, compliance, and how to keep everything in sync.
Managing holiday entitlements and absence records does not need to be complicated. Here is how to track annual leave accurately for a small team.
Time-stamped photos add a layer of verification to inventory reports that makes them significantly harder to challenge. Here is how to capture and manage them effectively.
Referrals are the highest-converting lead source for estate agents. A structured referral system, tracked through your CRM, turns happy clients into a reliable growth engine.
If you invoice the same clients for the same amount each month, recurring invoices eliminate the repetitive work. Here's how to set them up.
Street.co.uk markets itself as a modern estate agent CRM with transparent pricing. Here is how it actually compares to Relentify CRM on features, cost, and value.
How to prepare your small business for disruptions so you can keep operating when things go wrong, from power outages to data loss.
Duplicate tickets clutter your queue and split conversations across multiple threads. Learn how to merge them cleanly while preserving every detail.
Internal notes let agents share context with teammates without the visitor seeing. Here is how to use them for smoother handoffs and better collaboration.
A guide to the Employment Allowance for UK employers, explaining who qualifies, how much you can save, how to claim through payroll, and common eligibility mistakes.
Timesheet fraud costs businesses billions annually. Learn practical strategies to prevent buddy punching, inflated hours, and other forms of time theft.
Most deposit disputes fall into a handful of common categories. A thorough inventory prevents the majority of them before they start.
Admin consumes hours every day in a typical letting agency. Automating the repetitive parts frees your team to focus on the work that actually grows the business.