The Relentify Blog
Thoughts on business, finance, property, and the technology that powers them.
How to structure probation periods effectively, including setting expectations, conducting reviews, extending probation, and managing employees who are not meeting the required standard.
Hospitality businesses juggle complex rotas and variable hours. Learn how combining scheduling and time tracking in one system saves time and reduces errors.
Should your agency outsource inventories to a specialist clerk or handle them in-house? The answer depends on your portfolio size, team capacity, and quality standards.
Student lettings bring unique challenges: seasonal cycles, group tenancies, guarantor management, and high turnover. A CRM helps you manage the complexity at scale.
As a company director, the split between salary and dividends affects how much tax you pay. Here's how to find the most efficient balance.
Should you use inventory software and do it yourself, or outsource to No Letting Go? We compare cost, control, speed, and flexibility to help you decide.
Call recording captures every phone interaction for training, quality assurance, and dispute resolution. Here is how to implement it properly and legally.
When two agents reply to the same conversation, visitors get confused and your team wastes time. Collision detection prevents this. Here is how it works.
A practical first-week onboarding checklist for small businesses, covering everything from paperwork and equipment to introductions and early goals that set new employees up for success.
Timesheet data is only valuable if you use it. Learn which reports to generate, what they reveal, and how to turn data into better workforce decisions.
When tenants challenge inventory findings, a clear process and strong evidence make all the difference. This guide covers how to handle disputes professionally and fairly.
A new team member's first weeks shape their long-term effectiveness. A well-configured CRM accelerates onboarding by providing structure, context, and institutional knowledge.
An HMRC tax investigation does not have to be terrifying. Here's what triggers one, what to expect, and how to prepare.
InventoryBase is the most widely used property inventory software in the UK. Here is how Relentify Inspect compares on features, pricing, and the broader platform advantage.
An IVR phone menu routes callers to the right team before they reach an agent. Learn how to design menus that are helpful rather than frustrating.
Service level agreements set clear expectations for chat response and resolution times. Here is how to define, measure, and meet them.
How to conduct right to work checks correctly, including which documents to accept, when to check, and how to establish a statutory excuse that protects your business.
The bridge between timesheets and payroll is the export process. Learn how to move data accurately, efficiently, and without manual re-keying.
Deposit protection schemes rely heavily on inventory evidence when resolving disputes. Understanding how the process works helps you prepare evidence that succeeds.
Every phone call, email, and meeting contains information that matters. Tracking communication history creates accountability, continuity, and better client relationships.
Corporation tax applies to all limited companies. Here's what you need to know about rates, deadlines, allowable deductions, and filing.
Zoho CRM is a popular generic CRM with competitive pricing, but it lacks the property-specific features that estate agents need. Here is how Relentify CRM compares for the property industry.
Skills-based routing matches every ticket to the agent best equipped to resolve it. Learn how to define skills, classify tickets, and improve first contact resolution.
Push notifications ensure you never miss a chat conversation. Here is how to set them up on desktop and mobile so your team stays responsive wherever they are.