The Relentify Blog
Thoughts on business, finance, property, and the technology that powers them.
A practical guide to handling disciplinary procedures in your business, covering investigations, hearings, outcomes, appeals, and how to avoid the most common procedural mistakes.
Time tracking and timesheet software sound similar but serve different purposes. Understand which one your business needs — or whether you need both.
Cloud-based inventory software offers accessibility, collaboration, and reliability that desktop applications cannot match. Here is why the shift matters.
Your CRM contains a goldmine of local market data. Learn how to extract insights about rent trends, demand patterns, and market shifts from the data you already have.
Every legitimate expense you miss is tax you overpay. Here's a comprehensive list of allowable business expenses and how to claim them.
Comparing Relentify Inspect and Reports2Go feature by feature — from report creation to pricing — to help inventory clerks and letting agents choose the right tool.
Missed calls and forgotten voicemails lose customers. Voicemail-to-ticket automatically converts every message into a tracked support ticket.
Chat tags turn unstructured conversations into organised data. Here is how to build a tagging system that powers reporting, routing, and continuous improvement.
How to structure probation periods effectively, including setting expectations, conducting reviews, extending probation, and managing employees who are not meeting the required standard.
Hospitality businesses juggle complex rotas and variable hours. Learn how combining scheduling and time tracking in one system saves time and reduces errors.
Should your agency outsource inventories to a specialist clerk or handle them in-house? The answer depends on your portfolio size, team capacity, and quality standards.
Student lettings bring unique challenges: seasonal cycles, group tenancies, guarantor management, and high turnover. A CRM helps you manage the complexity at scale.
As a company director, the split between salary and dividends affects how much tax you pay. Here's how to find the most efficient balance.
Should you use inventory software and do it yourself, or outsource to No Letting Go? We compare cost, control, speed, and flexibility to help you decide.
Call recording captures every phone interaction for training, quality assurance, and dispute resolution. Here is how to implement it properly and legally.
When two agents reply to the same conversation, visitors get confused and your team wastes time. Collision detection prevents this. Here is how it works.
A practical first-week onboarding checklist for small businesses, covering everything from paperwork and equipment to introductions and early goals that set new employees up for success.
Timesheet data is only valuable if you use it. Learn which reports to generate, what they reveal, and how to turn data into better workforce decisions.
When tenants challenge inventory findings, a clear process and strong evidence make all the difference. This guide covers how to handle disputes professionally and fairly.
A new team member's first weeks shape their long-term effectiveness. A well-configured CRM accelerates onboarding by providing structure, context, and institutional knowledge.
An HMRC tax investigation does not have to be terrifying. Here's what triggers one, what to expect, and how to prepare.
InventoryBase is the most widely used property inventory software in the UK. Here is how Relentify Inspect compares on features, pricing, and the broader platform advantage.
An IVR phone menu routes callers to the right team before they reach an agent. Learn how to design menus that are helpful rather than frustrating.
Service level agreements set clear expectations for chat response and resolution times. Here is how to define, measure, and meet them.