Relentify Inspect vs No Letting Go: Software vs Outsourced Service
When it comes to property inventory management, letting agents face a fundamental choice: handle inventories in-house with software, or outsource the whole thing to a third-party service. Relentify Inspect vs No Letting Go — software versus outsourced — represents one of the clearest build-versus-buy decisions in property management.
No Letting Go is the UK's largest outsourced inventory provider. They send trained clerks to your properties to photograph rooms, assess condition, and produce reports on your behalf. Relentify Inspect is a modern software platform that lets you (or your team) create professional, photo-rich inventory reports yourself using just a phone or tablet. Both work. But which one saves you money, gives you control, and actually scales with your business?
How the two models actually work
No Letting Go operates as a managed service. You book an appointment, a clerk visits the property, conducts the inspection, and delivers a completed report — usually within 48 hours. You pay per report, with costs varying by property size and location (typically £60–£120+ per inspection).
Relentify Inspect is a self-service platform. You or a team member visit the property with a phone or tablet. The app guides you through a structured, room-by-room process: photograph each area and item, rate condition on a standardised scale, add notes, and generate a branded PDF report on the spot. You pay a monthly subscription. How many reports you produce doesn't matter.
That's the architecture. The implications are what matter.
Cost: where the model breaks down
If you run a single-property portfolio or manage a dozen landlords' homes across the country, the costs might look similar. But at any meaningful scale, one model explodes and the other stays flat.
| Factor | Relentify Inspect | No Letting Go |
|---|---|---|
| Pricing model | Monthly subscription | Per-report fee |
| Cost per inspection | Included | £60–£120+ (size dependent) |
| Check-in report | No extra charge | Additional fee |
| Check-out report | No extra charge | Additional fee |
| Mid-tenancy inspection | No extra charge | Additional fee |
| 10 properties, 2 inspections/year each | From £29/month (£348/year) | £1,200–£2,400/year |
| 50 properties, 2 inspections/year each | From £29/month (£348/year) | £6,000–£12,000/year |
| Annual saving at scale (50 properties) | — | £5,652–£11,652 |
The gap widens every month. For a 50-property portfolio, outsourcing costs you somewhere between £5,600 and £12,000 a year more than Relentify — and that's assuming you're already not doing additional mid-tenancy inspections or dispute-driven inspections that push costs higher.
One subscription covers unlimited reports. Check-ins, check-outs, interim inspections — all included. No per-transaction fees. No "that'll be extra" moments.
Control, speed, and your standards
Outsourcing means you hand over judgment to someone else. No Letting Go employs trained clerks and has QA processes, but you're still relying on their staff to represent your standards. If a clerk rushes a property, misses details, or applies inconsistent language, you might not find out until a deposit dispute lands on your desk six months later.
With Relentify, your own staff conduct inspections. They know the properties. They know the landlords' expectations. They apply your agency's standards consistently. The software structures the process — every room, every item, condition ratings on the same scale — but the judgment calls stay with people who understand the context.
Scheduling is another story. With an outsourced service, you're coordinating around their availability. With your own team and Relentify, you can conduct an inventory when it suits your business — including at short notice when a tenancy ends unexpectedly or a dispute emerges mid-term.
And speed: Relentify generates reports instantly, on-site, ready to share before you leave the property. Outsourced services typically deliver within 24–48 hours. If you need evidence quickly, that matters.
Report quality: they're different beasts
No Letting Go has built a reputation on consistency. Their reports include photographs, condition descriptions, and follow a franchise-wide standard. They're professional-grade deliverables.
Relentify reports are designed to match or exceed that standard. Timestamped photos, GPS verification, standardised condition ratings, and branded PDFs that look like your service, not a third-party's. The app forces discipline: it won't let you skip a room or miss a category, so completeness is automatic rather than relying on individual diligence.
Where Relentify pulls ahead is presentation. Your agency's logo on every report. No third-party branding. When a landlord sees the document, they see your professionalism, not proof that you outsourced a core responsibility. For agents competing for new instructions, that's a differentiator.
When outsourcing makes sense (it's rare)
No Letting Go works if:
- You're a solo landlord with one or two properties and no desire to learn software or conduct visits yourself
- You have zero capacity during peak letting seasons and need overflow coverage
- You want perceived neutrality — an independent third party conducting inspections in a dispute-heavy situation
Most agents fall into none of these. If you do, you'll pay for convenience. That's a fair trade. Just know the cost.
When software wins (almost every other scenario)
Relentify Inspect is the right choice when:
- You manage more than a handful of properties — the per-report model of outsourcing becomes a budget line item that grows every month
- You want control over quality, branding, scheduling, and how standards are applied
- Speed matters — you need reports available immediately, not 48 hours later
- You want to cut costs without cutting quality — Relentify produces the same standard of report for a fraction of the per-transaction cost
- Consistency is critical — your team applies identical standards, formats, and rating scales across every property, which matters enormously in dispute scenarios
For most letting agents, software is more practical and more cost-effective. The learning curve is steep for about 15 minutes. The savings start immediately.
A hybrid approach doesn't solve the problem
Some agents use both: Relentify for routine check-ins and mid-tenancies, an outsourced service for check-outs. This sounds pragmatic. It's actually a liability. You're producing inconsistent reports using different systems, different formats, different condition scales. In a TDS or DPS dispute, that inconsistency weakens your position. "We used different providers, so the check-out photos are different quality" is not a convincing defence.
If you're going to commit to doing this properly, do it one way. Relentify for everything ensures that every report — check-in, check-out, interim — uses the same structure, the same rating scale, and the same photographic standard. Like-for-like comparisons in disputes become straightforward.
Your data, your history
With Relentify, all inventory data lives in one place. Pull up a property's full history across multiple tenancies. Compare condition at check-in versus check-out. Identify recurring issues. This is your data, stored securely, accessible when you need it.
With an outsourced service, reports arrive as PDFs. Searching across them, comparing across time, or spotting trends requires manual work. You own the reports, but you don't really own the data.
If you also use Relentify for CRM, tasks, or other business functions, your inventory data syncs with the rest of your platform — no separate systems, no duplicate entry, no reconciliation overhead. (If you're comparing property management tools generally, Relentify CRM vs AgentOS or Relentify CRM vs Alto by Vebra cover the wider platform questions.)
Making the transition
If you currently outsource to No Letting Go and want to switch to Relentify, the process is low-friction. Start using Relentify for new tenancies. Keep existing reports from your previous provider as reference. Over time, your entire portfolio migrates naturally. There's no long-term contract, no penalty for reducing usage. Try it on a handful of properties first and expand as your team gets comfortable.
For other Inspect comparisons, Relentify Inspect vs Kaptur, Relentify Inspect vs InventoryBase, and Relentify Inspect vs Happy Inspector cover feature-by-feature breakdowns against other software platforms.
Frequently Asked Questions
Should I outsource my inventories or do them in-house? It depends on scale and control. If you manage 1–2 properties, outsourcing may be worth the cost for convenience. If you manage 10+, the per-report model becomes expensive fast. If you want control over quality, branding, and scheduling, software wins almost every time.
How long does it take to learn Relentify Inspect? Most users are comfortable with the app after their first property (usually 30 minutes to an hour). The interface is designed to be intuitive — you navigate room by room, photograph items, select condition ratings, and done. There's no complex setup or training required.
Can I use both Relentify and an outsourced service at the same time? Technically yes, but it creates problems. You'll end up with inconsistent reports using different formats, photo quality, and condition scales. That inconsistency can hurt you in disputes. Pick one approach and stick with it.
What happens to my data if I switch away from Relentify? Your inventory data is yours. You can export all reports and historical data as PDFs or CSV. There's no lock-in.
Does Relentify work offline? Yes. The app works offline. When you reconnect to the internet, it syncs your photos and notes to the platform. Useful if you're working in an area with patchy signal.
How do I handle disputes with Relentify-generated reports? The same way you handle disputes with any inventory report: consistent documentation, timestamped photos, condition ratings on a standardised scale, and signed check-in/check-out pairs. Relentify enforces all of these by design. In a TDS or DPS hearing, a professionally formatted, timestamped, photo-backed report carries weight regardless of whether it was produced by a clerk or your own staff.
Is Relentify suitable for commercial properties? Relentify Inspect is built for residential lettings. If you manage commercial properties, contact the Relentify team about custom setups or alternative solutions.
What if my team doesn't have smartphones or tablets? You'll need at least one device (a smartphone will do). Most agents have tablets or use their personal phones. If you don't, a budget Android tablet costs under £100 and will handle Relentify without any issues.
The real question
No Letting Go and similar outsourced services exist because many agents don't want to think about inventories. That's a valid choice. But it's an expensive one once you're managing any meaningful portfolio.
Relentify Inspect gives you professional-grade tools to produce reports that are every bit as thorough — often more so — at a fraction of the cost. For any agent managing more than a handful of properties, the economics are straightforward: unlimited reports for a flat monthly fee versus paying per inspection, every time, forever.
The question isn't whether your inventories will be professional. With either option, they will be. The question is whether you want to pay someone else to do what your team can do better, faster, and cheaper with the right software.
Start a free trial of Relentify Inspect and compare the cost and workflow against your current setup. Most agents save between £4,000 and £10,000 annually by switching from per-report outsourcing to a software model. See the numbers for your own portfolio.